IT Consultancy & Support Services

Networx-IT Solutions Limited offers a range of IT Consultancy and IT Support services for the Small and Medium Enterprises.  We can assist in all areas of IT Support from network planning and installations to outsourced Software as a Service (SaaS) companies.  We also provide ongoing IT Support and maintenance for existing infrastructure.  Networx-IT Cover agreements are subject to an annual charge, payable in advance.  Below is a brief overview of the IT Support we provide.

Networx-IT Cover  -  Standard 
Designed for the smaller companies and provides the following cover.

	Free Telephone Support
	Priority response
	Support for your Network Infrastructure
	Installation of new Hardware and Standard Software
	Hardware Firewall/IPS Consultancy

Networx-IT Cover  -  Premium

Designed to cover the larger companies or those that require a more comprehensive level of support cover.  It also offers the following in addition to that provided by the Standard cover.

	E-Mail
	System Maintenance for server
	Connectivity to peripheral devices such as printers, etc
	Virus Defence Consultancy

Note: It is a requirement for remote access to the server/network to perform maintenance tasks for the Premium cover.

Networx-IT Cover  -  AD-Hoc

Networx-IT Solutions also provides an AD-Hoc service for those clients that do not wish to commit to an annual support agreement.  This service is chargeable at a higher hourly rate, and each incident (not each call) will incur a minimum charge.  This service does not provide any of the benefits provided by the Standard or Premium cover.